Customer Support
Ecommerce Customer Support
We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business. Together we can create a frictionless experience for your customers.
Ecommerce is a commonly used service globally. We ensure to guide you with your journey to ensure your business growth by maintaining the communications with customers professionally via different mediums such as phone call, email, SMS and more. Having a team that is trained and operates 24/7 will ensure to handle all issues with the product and services that you offer in a timely manner.
Customer Support Team
Today’s customers are more empowered up to the point that they can make informed decisions. As they wanted to be heard, we will deploy agents that are fully trained to handle these situations. These agents that worked round the clock are expected to be multilingual and can communicate professionally, handle issues in a timely manner and can take actions on the feedbacks provided by your customers.
BENIFETS
WORKING BENIFETS
Increased revenue
Dedicated support team to manage all revenue touch points around the clock. Improve your client satisfaction ratings.
Cost is reduced
Reduce response time while improving support quality.
Scaling and expansion
Highly skilled operatives working in the background. Concentrate your efforts on expanding your core business.
POWERING THESE TOP MERCHANTS
“Great app! This saves my customer
support team from having to answer a
call or chat on order tracking at least 50
times per month. Great value and great
support as well. Mig was a big help!”
“Amazing customer support, very pleased with the care and service provided. I downloaded this app because it was an alternative from more expensive apps. But these guys are great at support.
“The best tracking app available on the Shopify App
Store. The tracking page is fully customizable, from
the fonts to the colors, the spaces, and even the
tracking infos. It syncs perfectly with all the couriers
and their support immediately fix any issue via their
live chat. It also fully support custom coding. I have it
on all my stores. Highly recommended!”
“Best app for order tracking where
you also can upsell products and
increase your Average Order Value,
it is also customized for
dropshippers”
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They have helped our Business and provide excellent customer service and improve our service level. Having their knowledgeable agents to assist our customers has earned us great satisfaction from the customers and raised our ranking to top one in Shopify App Store.
