Knowledge Based SOP

Customer Success

This will help your business to help its customers to be most successful both with its products and business operations by means of proactive, data-led approach which will lead to increase sales renewal and revenue, inspiring customer loyalty, retention of customers and boosting your lifetime customer vale and annual Recurring Revenue (ARR).

What we promise is that this program will increase not just your sales but also to maximize the users that will stick on your products and services. This is a crucial part for your monthly revenue specialized for subscription based services.

Customer Success Agents

We will focus on providing you agents that has a completely different approach with a customer service. Our agents are expected to focus on your business expansion rate, churn, customer health or retention and average MMR.

BENIFETS

Working Settings

POWERING THESE TOP MERCHANTS

“Great app! This saves my customer support team from having to answer a call or chat on order tracking at least 50 times per month. Great value and great support as well. Mig was a big help!”

“Amazing customer support, very pleased with the care and service provided. I downloaded this app because it was an alternative from more expensive apps. But these guys are great at support.

“The best tracking app available on the Shopify App Store. The tracking page is fully customizable, from the fonts to the colors, the spaces, and even the tracking infos. It syncs perfectly with all the couriers and their support immediately fix any issue via their live chat. It also fully support custom coding. I have it on all my stores. Highly recommended!”

“Best app for order tracking where you also can upsell products and increase your Average Order Value, it is also customized for dropshippers”

How Pharospath helped Trustoo.io ranked top one in Shopify App Store?Pharospath has been amazing in their Customer Support. They have helped our App provide excellent customer service and improve our service level.Having their knowledgeable agents to assist our customers has earned us great satisfaction from the customers and raised our ranking to top one in Shopify App Store.