ParcelPanel syncs your order data from the Orders section of your Shopify admin via the Shopify API. It gives you and your customers peace of mind about their orders by tracking shipments, providing estimated delivery dates, and providing frequent updates on the status of orders
At parcel panel, providing excellent service to customers is not only one of our top priorities but also deeply ingrained in our company ‘ s culture. Our passion is to provide the best service in our industry while also assisting other businesses in growing. We are committed to exceeding our clients ‘ expectations on a daily basis and to continuously improving all aspects of our customer service. Our outstanding customer service is the foundation of our application and will always be one of our most important competitive advantages. Simply put, the success of our clients is our success!
The customer should be able to see a clear system that can inform them of the status of their order at any time. If an order is going to be delayed, the customer should be notified as soon as possible. If an item from the customer’s order is going to be delivered separately, the customer should be informed and how this will affect delivery estimates. The customer should always expect their order to arrive within the timeframe specified by the business owners.
Reduce the number of complaints from customers. Reduce the business’s costs. In the long run, dealing with customer complaints or inquiries can be costly. Order tracking systems should be automated. The fewer calls the customer service team receives, the more time they have to devote to other services.
It’ s clear that the parcel panel improved the customer experience and helped the business at the same time. In all likelihood, we were able to: